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40 ISSUES: 10. Library/Software (First of 3 treasures)
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- Are the appropriate, current manuals, periodicals, etcetera available to everyone in need of them?
- Are the manuals of business systems and procedures where everyone can consult them, and does everyone know how to use them?
- Is the library continually being updated, keeping pace with the ever-changing world?
- Are the duties and responsibilities in this area clearly defined and assigned?
- Do I have policies and procedures in place that will work for me?
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